Tectonic Innovations


Any contract for the sale of goods between Seller and Buyer (“Contract”) shall incorporate these terms. No terms or conditions endorsed upon, delivered with or contained in the Buyer’s purchase order, confirmation of order, web order or other document will form part of any contract.


All retail Prices are inclusive of VAT, however all TRADE PRICES ARE PLUS VAT @ 20%. All International sales are not inclusive of local taxes, fees or any other government charges now in force or enacted in the future. If the buyer amends the quantity or delivery date from that specified in the order, the Seller reserves the right to increase prices to reflect such variations. Seller reserves the right to amend accidental errors or omissions. Unless otherwise agreed by the Seller in writing the price for the goods shall be the price set out in the Seller’s price list or on the website.

For international orders (outside the UK), all import duties and taxes for the goods entering your country are your responsibility to pay, so please find out the applicable rates of your country before ordering.

While trying to ensure that all prices on the Tectonic Innovations website are accurate, errors can sometimes occur. If we discover an error in the price of goods you have ordered we will inform you immediately and give you the option of cancelling your order or reconfirming it at the correct price. If we are unable to contact you we will treat the order as cancelled. If the order is cancelled and you have already paid for the goods, you will receive a full refund.


For UK orders, you should normally receive goods within 2 working days. We make every effort to deliver goods within the estimated time however delays are occasionally inevitable and we will not be liable for any loss caused to you or your business by late delivery. If the rare circumstance arises whereby we are unable to deliver within our usual delivery time (2 working days) and cannot agree another time with you, you will be offered the opportunity to cancel your order and get a full refund. Royal Mail and Parcel Force cannot register an item as lost unless a 14 day period has elapsed.

For all delivery charges quoted online, Tectonic Innovations reserves the right to change delivery charges once all boxes have been packed. Tectonic innovations will do what is possible within reasonable efforts to minimise volumetric weight before shipping.

If for any reason the Seller has been unable to deliver the goods on time because the Buyer has not provided appropriate instruction, documents, licences or authorisations, the risk in the goods will pass to the Buyer (including for loss or damage caused by the Company’s negligence; the goods will be deemed to have been delivered; and the Seller may store the goods until delivery whereupon the Buyer will be liable for all related costs and expenses (including without limitation storage and insurance).

Tectonic innovations will not cover items damaged by the shipping carrier (subject to assessment from Tectonic innovations Management). Tectonic innovations will request loss and damages from the courier on behalf of the purchaser. This applies unless shipped using buyers own shipping account/courier or FOB dealings.


Unless otherwise specified on the application and invoice, terms are cleared funds in advance of shipment. We accept payment by bank transfer, Over the phone by debit card and PayPal. payments can be made online or by telephone quoting your order number.


You can cancel an order and return any goods that may already have been dispatched up to 7 days from receipt (see return policy). Our terms and conditions do not affect your statutory rights.


We want you to be happy with your purchase. Please check the goods upon delivery and ensure that they are supplied correctly and in working order. If any of the goods prove to be unsuitable or not functioning correctly please contact our office within 7 days of delivery and return them within 14 days in the original packaging, with any free gifts and in an unused condition. Our tech team will attempt to repair or replace the item or arrange for a credit note against your account. All returns must be clearly labeled with a return Number ( which you can call us to be allocated a number ) any items returned to us without information or a number may be delayed in being processed. Under no circumstances are you to attempt repair yourself. If this is attempted we reserve the right to void any return statutory rights.


Seller retains all intellectual property rights in and to all designs, engineering details and other data pertaining to any goods sold or any compilation, assembly, combination, method or process in which any such goods are used as components, except where such rights are expressly assigned under written agreement executed by a director of Seller


Seller warrants to the Buyer only, that the goods will be free from defects in material and workmanship and will perform to seller’s applicable specification for Seller’s specified standard warranty period of 30 days from the date of delivery of the goods to the Buyer. The liability of Seller hereunder shall be limited solely to replacing or crediting the current purchase price of (at Seller’s option) any defective units which are returned during the warranty period properly packaged and returned to the Seller. In no case are goods to be returned without first obtaining permission and a return authorisation number from seller.

Goods or parts which have been improperly handled or shipped or which have been subject to abuse, misuse, accident, alterations, neglect, improper or inadequate maintenance, unauthorised repair or improper installation are not covered by this warranty. Seller will make the final determination as to the existence or cause of any alleged defect. No warranty is made with respect to custom equipment or goods produced to Buyers custom contract for such custom goods.

Seller will not be liable for any loss, damage or penalty resulting from delay in delivery when such delay is due to causes beyond the reasonable control of the Seller, including but not limited to, supplier delay, force majeure, acts of God, labour, unrest, explosion or earthquake. In any such event the delivery date will be deemed extended for a period equal to the delay.


Products sold in our Sale section are sold on an “as is” basis, without any warranty for any purpose. These products are not covered by our warranty.


Seller will not be liable for any loss, damage or penalty resulting from delay in delivery when such delay is due to causes beyond the reasonable control of the Seller, including but not limited to, supplier delay, force majeure, acts of God, labour, unrest, explosion or earthquake. In any such event the delivery date will be deemed extended for a period equal to the delay.

The Seller’s liability arising out of the Contract and or sale is limited to the purchase price paid by Buyer and in no event will seller be liable for any costs of procurement of substitute goods or services by the Buyer, or for any special, consequential, incidental or indirect damage, loss or expense (including without limitation loss or profit) relating to or arising out of this agreement, whether the claim is based on contract, negligence, or any other theory of law or equity, under any circumstances whatsoever even if the Seller has been advised of the possibility of such damage. Loss or expense without limitation includes any liability that may arise out of third party claims against Buyer. These limitations shall apply notwithstanding any failure or essential purpose of any limited remedy provided under paragraph 8 above or under any other term of the Contract


Buyer agrees to notify Seller in writing within fourteen (14) days of Buyers discovery of any defective performance, failed performance or other breach of this agreement by seller. Failure of Buyer to provide such notice to Seller within this specified period shall constitute a waiver of the defective or failed performance or other application breach by Seller


Ownership of the goods will not pass to Buyer until seller has received in full (in cash or cleared funds), notwithstanding delivery and that risk on the goods has passed to the Buyer, all sums due to it in respect of the goods and all other sums which are or become due to Seller from Buyer on any account.

Until ownership passes Buyer holds the goods on trust for Seller and will store the goods separately from all other goods of Buyer or any third party in such a way as that they remain easily identifiable. Buyer will not destroy, deface or obscure any identifying mark or packaging on or relating to the goods. Buyer will maintain the goods in a satisfactory condition and will insure the goods (for their full value) on seller’s behalf against all risks and to the reasonable satisfaction of Seller. Buyer will hold any proceeds of insurance referred to above on trust for Seller and not mix them with any other money.

Any processing and adaptation by buyer shall be affected on Seller’s behalf as manufacturer of the goods but without commitment or liability on the Seller’s part. If such processing or adaptation is effected with goods which are not Seller’s property or if the reserved goods are inseparably connected in any other way with the other goods, Seller shall acquire the co-ownership of the new or single product in the ration of the invoice value of the goods or the market value of such other goods in the absence of an invoice value.


Buyer’s acceptance of any goods delivered pursuant to these Terms shall be conclusive evidence of Buyers acceptance of these Terms. Such acceptance shall act as a waiver of any terms and conditions included in Buyer’s order forms or other documents submitted by Buyer that are not acknowledged by Buyer in writing as part of the Contract.

The Contract shall be governed by and construed in accordance with English Law and Buyer accepts the exclusive jurisdiction of the English courts


The parties to this Contract do not intend that any term of this Contract will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.

Should you have any enquires relating to returns please call 01892 710902 and speak to your account manager.
Returns Department Contact Details

Address: Tectonic innovations
Returns Department
Unit 8 Winston Ave, Croft, Leicestershire, LE9 3GQ

Tel: 01892 710902

Email sales@tectonicinnovations.co.uk